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FLIK Hospitality Group

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SFO Polaris Lounge was the worst place I have ever worked - Waiter FLIK Hospitality Group Employee Review

1.0
Dec 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Some of the people who worked there I really liked. Guests were always fun to talk to as they were all going on a trip somewhere.

Cons

Managers all have different expectations and do not communicate with each other whatsoever. Felt like I was doing the wrong thing every day. Management forced me to take my lunch an hour after I got there. I would wait tables for nearly six hours with no break. If I wanted to take my 15 I was only allowed to take it at 9:45 and I would get off at 10. If I wanted to take a 15 minute break before that time they would punish me by taking me off the floor so I wasnt making tips and make me polish silverware until I was off. 100s of problems like the ordering system going down every ten minutes and deleting our orders. They were more worried about micromanagement instead of dealing with actual problems. They used to not let me call my coworkers "dude" while we were in the kitchen. I got fired for calling out sick once and then 12 minutes late one time because I forgot my credentials at home. Another girl who started same day as me called out three times and wasn't even spoken to. Chronically short staffed and we are expected to pick up the crazy amount of slack. Would have to take AND buss 10 tables while being scolded for not bussing tables quick enough. Kitchen was an absolute joke felt like I was a babysitter for the cooks. Forgot items consistently, triple check the items werent raw (they were multiple times a day and they would refuse to redo them unless I went and got the chef to make them do it) Also would for some reason serve food out of order. Would be waiting on appetizers for 20 minutes while the main dish is sitting there ready, then they would start an argument when I ask them to remake the main dish that has been up there for half an hour. Every time I told management they would just come in the kitchen vaguely say something like "guys make sure you serve food in order" and then leave. They claim it is a union job but coworker was denied any of the benefits and she had been there five months and worked full time. Do not work here absolutely horrible experience.

Explore other reviews about FLIK Hospitality Group

5.0
Sep 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Tons of resources, very collaborative environment

Cons

Don’t really have any cons, to be honest.

3.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Weekends and holidays off. Exceptional pay for the area I’m in. Coworkers are great.

Cons

If you’ve ever worked in a restaurant you understand having a sense of urgency, the ability to communicate clearly with your managers and coworkers, and what it’s like to be motivated to serve guests your all. This is not that. I was 21 when I was brought in to lead all pastry production with no training or onboarding. Throughout my time here it’s been nothing but a struggle trying to communicate with my chefs to get answers to questions or concerns about upcoming menus, ordering, broken equipment, and the culture within the kitchen. At one point I was promised a promotion, or to at least be put through FLIK’s manager in training program, but after finding that my chefs didn’t really care to follow through, it’s made working here miserable. It’s like having an office job, but you stand and move around all day instead of sitting at a desk. If you are new to the pastry world, don’t join FLIK. The money is good, but the experience you can get somewhere else will be much more valuable.

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