Understaffed and Overworked - Customer Service Representative FMG Suite Employee Review

We hear you on the hiring front. We've just added 3 fantastic new reps and a great new Director for the team. Our goal is to make sure that we always strike a balance on the hiring front and our growth has put a lot of strain on Customer Service. As those folks come on board, we should see things stable off significantly. I understand that it can be tempting to assume that "management is clueless" when we haven't nailed the perfect balance of team members; but it's important to recognize that often building a team too fast can lead to a company filled with the wrong hires. One of the most consistent comments that you'll see throughout Glassdoor is that we have great front line people. We're careful when we hire because we want that to always be the case. That said, we could be better at anticipating our needs so that nobody feels overworked. Thanks for the feedback and have fun with your new teammates!