Pros
Feedback specific to Ringtail team at FTI. Solid established software with the best analytics and visualizations in the eDiscovery space. Many long time devoted knowledgeable people in delivery roles.
Cons
New leadership since 2017 does not have a strategy for the business other than chasing large, hard-to-get deals. New leadership of the Ringtail group at FTI has a Trumpian temperament, lacks self awareness and favors people he likes and knows over experience and talent. Senior leaders doing software demos and answering RFP responses rather than delegating so they can set a legitimate strategy. FTI Technology segment seems more committed and seeing more profitability in Relativity hosting. Unclear if they have a long term commitment to Ringtail or plan to divest.