The work place - Guest Service Attendant Family Entertainment Group Employee Review

Good work life balance. Caring/considering upper management up to the VP level. Flexible with sick time and PTO.

Corporate can feel like they are over-reaching sometimes. Guest service is a major talking point, but many policies and actions negatively impact guest service. Raises have dwindled as the company has aged.

-job itself is easy, just a lot of steps involved to remember. -Lenient management. As long as you actually do the job and aren't rude, they're understanding if you have issues. They try to place people at the stations they like and work best at. They also offer snow rooms if there inclement weather and you can't travel. -Calling out is easy with Paylocity and as long as you do it far in advance, they give you the day. -Trading shifts is easy with Element since we can all ask each other who's free instead of hunting someone down -you get an increase in pay on holidays. Not the eve of them though.

-its SO overstimulating. The arcade is never quiet and all of the games have their own music. In the summer, there's also a kids dance party so that's another level of music on top and it's deafening. The bumper cars screech so badly it hurts my soul. I bought loop earplugs for when I run them. -guests yell at you for dumb things. It's retail with more steps so be prepared for entitled people who want discounts and free things just because. They will never. Ever. Read any sign. It doesn't matter how big it is or that it's at eye level. They won't read it and they will be mad you that they didn't know what was on it. The company also doesn't want you to put up hand written signs because they're ugly I guess. This might be a rule from our partner company but it's still annoying. So you will have to refund people a lot when machines don't work and you have no means of telling the crowd that. Guests don't like coming to counters for things like that. -base pay is okish but with low hours outside of summer, it doesn't matter. Each paycheck is very small if you're part time. -if you take a snow room, you need to buy or pack your own food as the resort prioritizes guests. -you work most holidays which is when it's the busiest with the rudest guests. Those shifts are long. -our location has no ac in the summer so you're sweating nonstop the entire shift. Or it's too weak to work with how many people are in the arcade that time of year. You will need a high strength deodorant.