Pros
Great company- each department is different Benefits Decent pay Nice campus with parking (but will be gone soon with the move to downtown DC)
Cons
Supervisors and manager do absolutely nothing. The director is a complete (fill in the blank). Difficult to work in a team environment. Everyone gossips like it's HS. Promotions and pay increases are given to unqualified candidates. Retention rate is low so the team is never stable Morale is low Metrics driven so be prepared to be micromanaged to where you can't even leave your desk to use the bathroom. Pointless daily morning huddle meetings at 8:30AM to make sure you are on time (another measure of micromanaging) VERY political. They hire only their referrals. Join the team and you'll see what I mean. 5% Merit increases are only given to favorites. Work from home is only Tuesday and Thursday. And there is no flexibility to change so it can help your life outside of work. CALL CENTER ENVIRONMENT Only way to receive promotion is when someone takes another position to another department.