Pros
some supervisors actually care about associates. Decent pay for area. Employees that actually lasted longer than a year cared about each other like family.
Cons
leadership lies to front line agents. They work on a "scale" when it comes to merit increases. Even if you're meeting stats managers require supervisors to drop tiers to hit "quotas". Only X amount of employees can be far exceeds, exceeds, meets, partial meets, and below. Some managers are bullies. HR reps are bullies and unethical and participate in illegal activities. My previous manager was chovanistic, openly degraded and disrespected woman by calling them sluts and bit****. He lead the department so poorly staff had to be reduced by 30% then he left the department. He would talk about wanting to punch and slap associates. Morale was horrible and he hired his drinking buddy who had zero experience in leadership to be a supervisor. Its all about who you know and not how great of a job you perform. Good ol boys club at its finest