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Farmers Insurance Group

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Just getting started - training and OJT support are great!! - Claims Adjuster Farmers Insurance Group Employee Review

4.0
Aug 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Training program is excellent. Mentoring program is a great relief, you are not just thrown in after training in a "sink or swim" attitude. Rewards and Recognition seems to be slightly better than most other companies.Learning and Development is strongly encouraged as well as career pathing. Scheduling of core hours and abililty to flex time.

Cons

Claim work loads are crazy !!! -- but OT is welcomed. Moving to the floor from training is very frustrating. The desk are dirty, some computers work some don't you have to call IT yourself and make a ticket for something that should have been prepared for you - after 7 weeks of training - someone knew you were coming to the floor. Have the basic supply set up (calendar, pens, etc...). Set of the printer and some of the other applications that require a great deal of time.

Explore other reviews about Farmers Insurance Group

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work. Heavy load of claims.

Cons

Heavy load. Management is unpredictable

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, make your own hours, fun claim types, starts off with great PTO allotment and you have access to all your hours from the moment you start with an extra week after five years

Cons

Good luck with your diaries if you use the PTO. You will come back with overdue items. The way they have their PTO backup system setup is two backup people for the whole department. There is too much work for them so they don't get to much while you are out. Usually voicemails. You can' schedule anything for while you are gone, all your claims have to wait for you to return. The amount of new claims a week has drastically increased and it isn't sustainable. They do expect you to work more than your 40 hours or recommend that you find a different job that isn't a salary position, PTO calendars are always red with blackout dates. Supervisors and the manager don't listen to actionable items presented to make the department better. The attrition is bad, but they continue to tell us we are fully staffed because our diaries aren't that bad yet. Adjusters are dropping like flies but won't hire anymore. Not sure if that comes from senior leadership or direct leadership. Ever since Jeff Dailey left, we are just numbers. No one cares about us anymore and it is evident.

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