Pros
Being employed. Not much else is positive tbh !
Cons
Upon getting hired this company said it was everything! Made you want to work but once your hired you will soon find out they say one thing and do another! I feel bad for these policy holders b/c they seriously need to take their business elsewhere ! I was told I could only flex up to 2 hours in a week… when I found out another co worker of mine flex their ENTIRE 8 hours in just two days…….As training group we were told we did not need to be license YET all of a sudden we all have to be licensed and if you do not pass you WILL be fired… After 1 year received a raise but you cannot tell in your pay checks (confirmed with several other co workers ). They want you to take responsibility and get through calls fast when there is ALWAYS an issue b/c people are not doing their job so your getting chewed out b/c everyone so busy trying to answer a call nothing gets done! I was literally told “fake it till you make it “ when I asked SENIOR level supervisor what advice would she give someone who has never been in a call setting environment. Oh an if you need help you have to ask a chat for assistance now and 9/10 they have you repeat your question with little to NO help! And let’s not even talk about how many calls one drops b/c their system is soo outdated !!! PREMIUMS TOO HIGH and go up mid term w/o any REAL explanation so we as reps have to come up with crap b/c it sounds good smh