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Farmers Insurance Group

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FDS - Contact Center Representative Farmers Insurance Group Employee Review

2.0
Sep 13, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay is decent, they will complete the process of renewing your license.

Cons

Training does not help with the role. There is a lot of information that is not provided. You are trained with general information and systems that do not correlate to your initial job. They make it seem like metrics at the beginning are not a major factor and learning the position is what is most important but that’s not the case. They let you believe you have time to learn the job first then meeting or exceeding metrics will come with time but that is false. I was originally hired on for one position and the day of training I was advised my role would be changing to something I did not agree upon. The managers have little to no communication skills as far as job performance goes. A lot of things the company expects us to just know instead of educating employees. The job is much more complex than they let you believe.

Explore other reviews about Farmers Insurance Group

5.0
Jul 10, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Nice people to work with

Cons

summer intern, not found any cons

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, make your own hours, fun claim types, starts off with great PTO allotment and you have access to all your hours from the moment you start with an extra week after five years

Cons

Good luck with your diaries if you use the PTO. You will come back with overdue items. The way they have their PTO backup system setup is two backup people for the whole department. There is too much work for them so they don't get to much while you are out. Usually voicemails. You can' schedule anything for while you are gone, all your claims have to wait for you to return. The amount of new claims a week has drastically increased and it isn't sustainable. They do expect you to work more than your 40 hours or recommend that you find a different job that isn't a salary position, PTO calendars are always red with blackout dates. Supervisors and the manager don't listen to actionable items presented to make the department better. The attrition is bad, but they continue to tell us we are fully staffed because our diaries aren't that bad yet. Adjusters are dropping like flies but won't hire anymore. Not sure if that comes from senior leadership or direct leadership. Ever since Jeff Dailey left, we are just numbers. No one cares about us anymore and it is evident.

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