A decent first job, but proceed with caution. - Implementation Consultant Fast Enterprises Employee Review

2.0
Apr 11, 2018
Recommend
CEO approval
Business Outlook

Pros

-Great pay, very low bar for entry. FAST recruits primarily fresh grads right out of school. As long as you have good social skills and can solve problems, you stand a good chance at getting this position. Coding experience is a plus, but an entry level course should be sufficient. Entry level employees are paid very well at FAST, just check the salary section and see for yourself. -Amazing benefits. Dental/vision/health is all covered by FAST, I pay very little out of pocket. I think this is extremely valuable, especially these days when healthcare is not a certainty. -Great perks. Every year FAST will take you and your family on a vacation, usually to a resort by a beach. All travel and room expenses are covered by FAST. There are also fun events year round that FAST organizes. This will depend on what project you are on, but there is usually something fun going on. -Good people. Most everyone I’ve met at FAST has been great, and it’s easy to make friends at work. I will say that this is not a good position if you are looking for a job that doesn’t follow you home. If you aren’t spending a significant amount of time with your coworkers outside of work, you likely won’t be seen as a team player. It can be hard having a social circle outside of work at times because of this. -Paid overtime, how cool is that?

Cons

Let me preface this by saying that your experience at FAST will be totally dependant on the project you are on. I am just speaking from my experience, you might not encounter these issues on every project site. -Lack of mentorship, training, and documentation. Even though coworkers are generally eager to share their knowledge, the learning curve at FAST is incredibly steep due to the lack of documentation and mentorship. You are expected to be working with the client and solving problems from day one (which is good), but you are not given the tools you need to do this in my opinion. I guess FAST has decided that the ‘sink or swim’ approach is the best way to bring new hires on board. There is a training period when you first start, but it was not very useful in my opinion. It was fun though. This may have been improved since I started. Eventually you'll get the hang of things, but this can land you in some real hot water because you are modifying and developing key components of software without having any idea what you are doing. There have never been (in my two years of experience) any code reviews or performance reviews, so you won’t know if you did anything wrong until it figuratively blows up in your face. There is a lot of pressure to get things done fast, and an emphasis on quantity over quality. This is a good way to dig yourself into a hole with no way out. -Lack of growth. The ‘development’ you’ll do as an Implementation Consultant (IC) is mainly configuration of FAST's off-the-shelf software. You’ll spend most of your time learning the business process (for example: how sales tax is calculated, or how tax returns should be audited) from the client. The solutions for these problems are built using proprietary data structures in Visual Basic. You won’t use arrays for example, since FAST has built their own version. The IC position is very light on the coding, and the coding you do is very limited in it's scope. Most of these FAST-specific data structures are undocumented, so you end up spending a lot of time trying to work around something, only to find out that someone had already added the exact functionality you need, but didn’t think to write it down anywhere. In training, we were actively discouraged from adding comments to our code by the CEO of the company. I found that odd. -FAST has good reasons for using a proprietary data structures and keeping much of their system obscured and locked down. Having their consultants configure existing software rather than developing from scratch shaves years off of rollouts and makes the process extremely efficient. Because of this, FAST leads the industry. You benefit from this by being paid well, but if you are looking for a technical position where you can learn new technologies that are relevant to the software industry, as well as sharpening your development skills, this is not the position for you. I cannot stress this enough. This is not to say that FAST is a bad company, but it is very different than most software companies. Just make sure you know exactly what you are getting into. Although FAST has great Glassdoor ratings and many awards, it is most definitely not for everyone. I know several employees who are jaded because this position is sold as a development position where you can find your niche and build code that improves people’s lives. If you end up on the wrong project, you will be stuck cleaning up other people’s messes with very little opportunity to get out. Just be aware of what you are getting into if you take this position. I am not sure if I regret taking this position or not. But it is hard to get out once you get in, and any tech skills you have going in will atrophy quickly unless you are working on projects outside of work. But will you really want to do that when you are working 11 hour days through rollouts? Also, don’t work for fast if you don’t like to drink. It’s hard to fit in if you don’t like to drink.

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Fast Enterprises Response
8y
Thank you for your thorough review and comments. It is valuable to know that you feel treated well as far as benefits, pay, paid overtime, and that you work with good people. Your review has been generating further discussion on how we can improve. We would invite you to have a conversation with your Project Manager or HR to discuss how we can better your experiences and potentially the experiences of others on your site. There are a few areas you mention that we want to touch on: 1. New Hire Orientation: We have revamped our training process by having employees start their career with FAST at our Denver Headquarters for two and a half weeks of New Hire Orientation. The feedback we have received is that this extended training period has increased the ease of new employees transitioning to project sites and gives all employees the same initial introduction to FAST. 2. Mentorship: FASTie Connect, our mentorship program, was implemented this year for new employees. Each new employee is connected with a FASTie from another project site to have quarterly check-ins throughout the employee’s first year. The goal of the program is to support new FASTies as they navigate the beginning of their careers with FAST through fostering relationships, sharing advice, and providing encouragement and feedback. 3. Feedback: We’ve often heard that people want more feedback. We have increased the “formal” feedback to quarterly “check-ins” for all employees. Reviews and feedback outside of these set times happens on a daily basis, by supervisors offering it and by supervisees actively seeking it out. We ask that supervisors offer regular feedback and at the same time, encourage employees to take initiative and ask for feedback if they feel they need more than they’re getting. 4. Explanation of your Role: In regard to your feedback on how the IC role was explained to you, we have shared your comments with the recruiting team as we want to correctly represent the roles at FAST. While there are components of development, levels will vary depending on the phase of the project. However, we agree with you, the IC role is not strictly a development role. Our focus is to find problem solvers who are dedicated to creating solutions and developing strong partnerships with government agencies, not just coders. We will work to better portray this during our recruitment process. We appreciate your candor and the time you took to leave a review. Discussions will continue around your suggestions and feedback. Please reach out to HR for follow-up if you feel comfortable.

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