STOP! Wait until they morph into UPS Store TOO. - Assistant Manager FedEx Office Employee Review

3.0
Jan 29, 2009
Recommend
CEO approval
Business Outlook

Pros

Good benefits including 5% company match in 401(k) and immediate 100% vesting. OOPS, forget that - company cut match for 2009. Ouch! Get to work closely with customers on their projects which is fun most times (if you have a customer-oriented personality). Pleasant work environment. Chance to learn digital printing technology (a slowly-dying one but useful skill to have in the short term).

Cons

Corporate management's ever-changing mandates, procedures and audits. Corporate management's forever-increasing paranoia regarding customer file security and subsequent implementation of security "fixes". Corporate management's obsession with improving the "customer experience" yet having no clue what that is (except a mighty-cool-sounding corporate buzzword). FedEx's ongoing struggle to figure out what kind of business they actually bought from Kinko's in the first place. Corporate management's chipping away at team member hours, bonuses and 401(k) contributions. See any pattern here?

Explore other reviews about FedEx Office

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

do not micro manage encourage making decisions on your own team work

Cons

work from home so you are secluded and it is hard to meet other teams to advance your career

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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