Pros
Clean, indoor work environment. Great team work in my center. DM is good but has to deal with the MD and above (which are out of touch)
Cons
Upper leadership jump from one "big thing" to another. Threats of being held accountable for making metrics that don't make sense. 3 months later, you won't even hear about those things that were such a big deal. On to something new. Upper leadership do mystery shops and visit centers. But they look at things like: did every TM offer you all 4 of the Products of the Month, is the computer pricing in the correct order on the sign (order they made up), all window signs even (height wise), etc. Payroll is a joke. We now expect to deliver a great customer experience with 1-2 Team Members in the center at a time. (3 if you're lucky)