Not a place for Ambition or Growth - Center Manager FedEx Office Employee Review

1.0
Aug 17, 2012
Recommend
CEO approval
Business Outlook

Pros

If you're someone who likes making things and satisfying customers, this can be a very rewarding position. They do offer pretty decent benefits, though those benefits are as many have mentioned either for a single person or "family," which does include domestic partners. They also do offer a 401K matching of up to 5%, which is something you see less and less these days as well as team member benefits that include things like discounts on phones, Adobe suite licenses, and various other 'extra' benefits.

Cons

Patience and training may be provided, but any semblance of niceties goes right out the window once you make it into a store management role. Speaking as one who was hired as a Customer Service Representative and promoted up through the ranks to Center Manager, there was a fundamental shift with how patient the company was with regard to mistakes once you passed that point. The support with getting your store to hit its all-important sales metrics is a joke. The sales team plays favorites and is definitely more concerned with signing contracts than they are in drumming up actual business. Similarly, the customer service 'metrics' that you are measured on are a joke. 5 calls go out each month to random people who place orders, and you're expected to get absolute perfect scores (0 incorrect projects, everyone viewing the customer service experience as a 10/10, etc.) or your center is dramatically impacted.

Explore other reviews about FedEx Office

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers and supportive team environment. Gained strong customer service and communication skills while helping with printing, shipping, and handling different types of orders.

Cons

Limited opportunities for advancement since you often have to wait for someone to leave before moving up.

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, hours are flexible, team members are pretty nice overall, benefits are good, company is stable and job security is good

Cons

Way too many things to remember, they say “you don't have to remember everything, just know where you can figure it out” and thats all fine and good but there are so many places to go and you have to know where, and despite what they say there are things you cant find anywhere and just have to know, so many systems are just confusing and have no real guidelines to follow, and thats not to mention that every manager has there own places where they do it either the fedex way or their own way, and you never know until you get called out for doing something. Pay is also pretty low and the only way to make more is take on management roles

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