Work elsewhere! - Customer Consultant FedEx Office Employee Review

1.0
Mar 27, 2013
Recommend
CEO approval
Business Outlook

Pros

Discount on shipping Discount on printing Discount on Adobe products (CS 6) Discount on Microsoft Office Can transfer to different locations.

Cons

I was promoted to lead center coordinator then transferred and went down to customer service agent. When the lead center coordinator left, they closed the position (so no promotion for anyone). I argued this and was able to get the center specialist title with no raise. After 3 months they decided to do away with all titles, except lead coordinator, AM, CM. So they change everyone to customer consultant. So lost my promotion which happened just before our annual review. So again no raise because I was already at the top of the pay grade for the customer consultant title. Now my store has only a CM, so nobody can get promoted unless they leave the center. In my case bad management from center to District manager. Wants full time employees to convert to part time. Forces you to sell Products of the month. Cutting staff, so your center works with the bare minimum. Change your schedule on a whim without notice. Vacation request not answered in the 2-4 day turn around. Does not have a union. No breaks given.

Explore other reviews about FedEx Office

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

do not micro manage encourage making decisions on your own team work

Cons

work from home so you are secluded and it is hard to meet other teams to advance your career

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, hours are flexible, team members are pretty nice overall, benefits are good, company is stable and job security is good

Cons

Way too many things to remember, they say “you don't have to remember everything, just know where you can figure it out” and thats all fine and good but there are so many places to go and you have to know where, and despite what they say there are things you cant find anywhere and just have to know, so many systems are just confusing and have no real guidelines to follow, and thats not to mention that every manager has there own places where they do it either the fedex way or their own way, and you never know until you get called out for doing something. Pay is also pretty low and the only way to make more is take on management roles

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