Metrics driven company - Center Consultant FedEx Office Employee Review

3.0
Apr 4, 2019
Recommend
CEO approval
Business Outlook

Pros

- Great regular customers - You get the opportunity to consult/help with some very interesting people/projects. -Decent hours -Decent Benefits (Health, Vision, 401k, stock purchases, school reimbursements)

Cons

- There is a major disconnect between upper management and regular employees. -Management has no idea what it's like to be a customer facing employee and expect you to use the same talk track with every customer regardless of what there needs are. -Having to offer products that you and the customer are well aware they dont need. -Frequent employee turnaround due to stressful work enviroment -Promotions are few and far between. Employees are promoted based on how well they can schmooze with management as opposed to their knowledge and sales numbers. -I've seen new hires get a management position over a more qualified seasoned employee numerous times, I'm assuming this is due to "metrics" and an attempt to keep payroll down. -Stores are frequently understaffed. -Management implements policies that seem silly without explaining why.

Explore other reviews about FedEx Office

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Locations support each other. Easy to collaborate with fellow managers. Free educational courses

Cons

Corporate means you have to play the game

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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