Not as great as I was led to believe. - Customer Service Representative FedEx Office Employee Review

2.0
May 4, 2019
Recommend
CEO approval
Business Outlook

Pros

The job offers insurance which was nice.. Seems to be plenty of ways to move around the company from what I was told by others.

Cons

At the time, the increased pay from my previous job was nice. However, it still did not account for living in the most expensive city in the state. I wasn't expecting to be a millionaire, but pay put me just -barely- over the state poverty line. I was always told "your hands are gold", but I was paid with tin. Paid time off and sick time are great, but when your team (including management) put you in a guilt trip and act passive aggressive because you believe self-care is important, you hesitate to take advantage of the benefits you get. The company claims to encourage people to offer ideas to better improve any aspect of the job. There were numerous occasions where I'd ask questions so I could be better informed about various operations. But instead of my request being answered, I was effectively told that I wasn't paid to think. Creativity is NOT rewarded in this job. And if you call yourself a creative individual, DO NOT work here. It will crush your soul.

Explore other reviews about FedEx Office

5.0
Jun 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Good company lots of work

Cons

Crazy hours but not all the time

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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