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      FedEx Office

      Part of FedEx

      Engaged Employer

      FedEx Office reviews

      Good environment, bad economics - 1L Support Technician FedEx Office Employee Review

      4.0
      Jul 24, 2008
      1l support technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with are smart and competent

      Cons

      Hiring freeze has caused the technical support call center to be severely under-staffed with no signs of improvement in the future. So when the average hold time for someone calling in is over 4 minutes, we are no longer allowed to actually troubleshoot any problems, we have to escalate all of those calls to the self-serve call back group who will get to the problem 48 hours later. It's frustrating when you know you're able to solve a problem someone is having, but aren't allowed to help that person just so an arbitrary service level agreement can be met.

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      5.0
      Jun 9, 2026
      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Locations support each other. Easy to collaborate with fellow managers. Free educational courses

      Cons

      Corporate means you have to play the game

      4.0
      Jun 13, 2026
      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

      Cons

      The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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