Short Staffed. Not enough pay for the work - Retail Customer Service Associate FedEx Office Employee Review

2.0
Feb 9, 2022
Recommend
CEO approval
Business Outlook

Pros

A kick in the rear and quick at developing skills. Good way to connect with the many different people that keep FedEx going. Great when not understaffed.

Cons

Constantly short staffed. Never had a problem calling out, however, I always felt like I was in the wrong, as someone would now have to do a full day shift (Open to close) ~14 hours. They would now miss a break and a full lunch. But don't worry. They were prepared. You could close the store for 20 minutes if you were alone so that you could get something to eat. Which is barely enough time to pick up food, let alone eat and take the time you need from the insanely busy day. So, time now comes where I'm expecting a raise. You literally have to beg for any kind of raise, even though you single handedly ran the store multiple times. I don't blame the managers, as I had good connections with them. Until this is resloved, DO NOT WORK HERE. Unless you are willing to walk out in front of many customers, who have already been waiting upwards of 20 minutes to get to you. It will destroy your work live balance.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Teamwork, feeling involved as a team member

Cons

None that I can think of

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, hours are flexible, team members are pretty nice overall, benefits are good, company is stable and job security is good

Cons

Way too many things to remember, they say “you don't have to remember everything, just know where you can figure it out” and thats all fine and good but there are so many places to go and you have to know where, and despite what they say there are things you cant find anywhere and just have to know, so many systems are just confusing and have no real guidelines to follow, and thats not to mention that every manager has there own places where they do it either the fedex way or their own way, and you never know until you get called out for doing something. Pay is also pretty low and the only way to make more is take on management roles

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