It's okay - Customer Service Representative Ferguson Employee Review

3.0
Jun 14, 2024
Recommend
CEO approval
Business Outlook

Pros

The health coverage is great.

Cons

Don't get paid comparable to workload, there is nowhere to grow so you're going to be stuck where you are. The managers are not supportive and like to keep you where you are. No adequate training or communication

Explore other reviews about Ferguson

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Huge office space and freedom to work independently in break rooms instead of being stuck at a desk. They have many opportunities for growth but the high paying roles are salaried and are paid once a month instead of biweekly. Overall a great company with good benefits

Cons

Lower pay than normal for the work

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable company with strong financial backing and deep pockets. Solid commission opportunities once you build a strong client base. Certain regions and business groups are willing to invest in and support business growth.

Cons

Some regions are under constant pressure to cut costs, making it increasingly difficult to service customers effectively and grow the business. Management is often absent and lacks understanding of the day-to-day realities of running such a lean operation. Overall talent quality has been declining, and the management compensation and bonus structure frequently drives irrational decision-making.

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