Pros
The best reason to go to work for Fidelity, is frankly that they will hire anyone, from any background, and fully pay for the employee's FINRA licensing. The testing program is top-notch. And the campus is very nice, although you will never see it because you will be shackled to your cubicle. If you are lucky, you may be near a window.
Cons
Management at all levels really gets in its own way when it comes to getting anything accomplished. The sole purpose of your team manager is not so much to encourage, motivate, or lead, as it is to make sure every second of your day is accounted for. This micromanagement is the main task of your supervisors, who can be very creative at coming up with reasons to charge you with errors, which in turn keeps the bonus and raise levels down. So basically, when you are given errors for actually helping customers, it comes to a point when the employees just don't care anymore. Everyone only wants to meet quotas to keep their job. And this comes at the expense of the clients. fortunately, I was able to move on to bigger and better things, and have the microscope removed from my rear end.