Pros
The people who work there are friendly and have an interest in the markets and business in general. They have a wide array of shifts to choose from. Managers manage effectively, thats not to say they are good leaders, simply they encourage working hard as well as smart, they provide feedback in a timely manner. Their benefits package is very top notch. The profit-sharing enables them to have a great benefits package from computer purchases to gym memberships and quarterly bonuses. Their lack of accountability to shareholders makes their business model more effective and gives them the incentive to work hard for the benefit of the customers
Cons
being paid hourly and not being paid for lunch, therefore one must give up 9 hours a day to work an 8hour day. If you're not working in corporate, you're answering phones. Also their new hire training teaches the fundamentals of their systems, they dont teach anything stock related, the closest thing you'll get to learning how markets work is through the series 7 exam and talking with colleagues, but even they are somewhat clueless. Lastly, Fidelity, being a conservative company severely limits employee investing, for instance, any position thats considered bearish is not allowed.