Customer Service Rep. at Fidelity Inv. - Customer Service Representative III Fidelity Investments Employee Review

2.0
Jul 2, 2009
Recommend
CEO approval
Business Outlook

Pros

Good benefits and paid time off. There are opportunities to advance but in order to do so you basically have to be a perfect employee in the the eyes of management. Not worth the time trying to be a customer service rep when managers are constantly looking over your shoulder.

Cons

Terrible work environment in their call center. Treated like a machine and little tolerance for mistakes.

Explore other reviews about Fidelity Investments

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun working with this group in this space

Cons

Low pay and low bonuses

5.0
Jun 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.

Cons

In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.

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