The worse experience in banking ever - Lead Customer Service Representative Fifth Third Employee Review

1.0
Feb 6, 2012
Recommend
CEO approval
Business Outlook

Pros

Compensation is decent with many branches to transfer if closer to home.

Cons

Fifth Third creates a hostile environment in the branches. Points are harder to get, year after year. It becomes a hostile competition among coworkers, and a fight for points. Tellers are salespeople. They are expected to sell, and most of the time seal the deal. They do exactly what the personal bankers do, minus the pay and actually inputting it into the system. Branch Managers are very competitive, and will do whatever it takes to be number one (even if it means throw you under a bus) Too much paperwork and meetings about how you're going to do something. Its all about numbers! If you want a promotion, you better be PERFECT and EXCEEDING in sales goals, and customer service scores. The hiring process takes entirely too long. The only thing that is good about working for Fifth Third, is the pay. So if you can handle all the bad (sell your soul) for the pay, you will love it. Otherwise, it will make you hate banking altogether.

Explore other reviews about Fifth Third

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment. Management can be good depending on your branch. Can make lots of close friends.

Cons

Very sales-focused. Does not matter if customer does not qualify for credit cards, loan, etc., you have to put the application in to meet quota. And the occasional rude customer.

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