Under paid and under valued with an unreachable sales goal - Customer Service Representative Fifth Third Employee Review

2.0
Jan 31, 2013
Recommend
CEO approval
Business Outlook

Pros

-Some of the coworkers are easy to get along with -some customers are nice but they are very few

Cons

-rude customers -disorganized management -people always trying to get of doing work and it falls on you -always understaffed -stressful to maintain safety and procedures when all the upper management pushes sales, sales, sale -sales pressure and expectation is exaggerate -few opportunities to move up from a CSR -place gets depressing very quickly -high turnover rate

Explore other reviews about Fifth Third

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team environment, perfect entry level career for anyone in college pursuing a role in finance.

Cons

Fifth Third Bank has been undergoing significant changes on its staffing as some regions currently have seen a lot of upward momentum in promotions and hiring for internal roles. Expect there to be a brief period of short staffing, depending on the branch you are hired for.

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

Cons

It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

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