CSR - Customer Service Representative Fifth Third Employee Review

2.0
Sep 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Good pay by the hour, doable job. Close to my house.

Cons

Lack of managers training in the human relation part. You get yield at for any little mistake doesn't matter if is your fault. Sales requirements are ok but the manager expect you to get their sales for the month even thou you only work 20 hours. Compared to my other job at other bank you get more pay but you have to do more work. Managers expect you to do opening and closing procedures with out paying you. The computer system is out dated. The time clock steals money from the workers. You have to do opening procedures without being paid for it. You have to load systems and approve your time sheet when out of clock. The time clock steals minutes from employees it doesn't round to the next 15 minutes as we were told. Sales commission is low compared to competition. HR response to complaints in slow and you won't get a resolution. Worst HR ever.

Explore other reviews about Fifth Third

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Many of opportunities to promote

Cons

Learning sales can be difficult

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, reliable, friendly team but that’s branch specific

Cons

FIX YOUR STAFFING ISSUES!!! You all emphasize work life balance but have us working 6 days a week. If you don’t live in OH, your career opportunities are practically nonexistent. Also- close at 5 on Fridays like a normal bank.

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