Progressively better. Always improving. - Senior Customer Service Representative Fifth Third Employee Review

5.0
Sep 29, 2013
Recommend
CEO approval
Business Outlook

Pros

Great improvements have been made over the last 5 years in Fifth Third's working environment. Excellent training lets you know exactly what is expected. Fifth Third capitalizes on your strengths. Benefits are great. They provide bank related college tuition reimbursement. There are amazing managers who encourage advancement within the company. There is integrity in only doing what is best for our customers. Bonuses are given for excellent customer service. Teamwork is valued and communication is open.

Cons

Many young freshly graduated college students use 5/3 for employment until they find a job in their desired field, thus a high employee turn over.

Explore other reviews about Fifth Third

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Many of opportunities to promote

Cons

Learning sales can be difficult

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, reliable, friendly team but that’s branch specific

Cons

FIX YOUR STAFFING ISSUES!!! You all emphasize work life balance but have us working 6 days a week. If you don’t live in OH, your career opportunities are practically nonexistent. Also- close at 5 on Fridays like a normal bank.

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