It all rolls downhill - Financial Center Manager Fifth Third Employee Review

It’s a massive company that doesn’t want any upward feedback. Management is out of touch. Executive management in Chicago regularly lied about turnover and encourages unethical behavior. They boast that they put the customer at the center, but the processes to resolve anything even when bank error are rigid and take days/weeks to resolve. Branch managers are performance managers and widget-pushers with no authority to make decisions. The incentives were not paid on time and were incorrect more often than not. For a company that asks for 50+ hour work weeks from its managers, I expected to at least be invented correctly and on time, but it all rolls down hill. The branch staff is not important and regional and executive management consistently reminded us that we are replaceable. This was the worst place I’ve ever worked.