A Stable Position That Wants You to Stay at That Position - Customer Service Representative Fifth Third Employee Review

4.0
Dec 6, 2010
Recommend
CEO approval
Business Outlook

Pros

There is strong communication between employers and employees and for the most part, everyone is treated with respect. There is some separation between the banking side and the customer service side, but as said before, there is still respect as one side cannot operate without the other.

Cons

Once you have learned the tasks of a specific role, they general attitude is that you will continue to stay in that position and become an expert in that role. There is very little room to grow and less room to transfer.

Explore other reviews about Fifth Third

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Many of opportunities to promote

Cons

Learning sales can be difficult

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

Cons

It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

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