good for experience, but lots of growing pains - Customer Service Representative Fifth Third Employee Review

2.0
Jan 17, 2011
Recommend
CEO approval
Business Outlook

Pros

wages seem competitive, opportunity for people new to banking to gain experience, ability to transfer between lines of business after 12 months

Cons

-individual customer transactions can sometimes take up to 30 minutes -having to sometimes count thousands and thousands of dollars all day -faulty equipment -stressing of sales above all else, even holding up lines -little positive feedback from management unless you have a closed sale -sales goals that are way too high -majority of customers don't want to be sold to, are ignorant, abusive, or have everything -same sales goals for each market, despite big differences in customer attitudes between markets -10+ hour days sometimes -CSRs having to track down various financial people to inquire on referral/sales status -Bankers and other financial people often turn down legitimate referrals from teller line because they wanted a bigger sale. -Bankers and other financial people often let teller/csr referral clients walk away or don't report closed sales to management, therefore denying the teller/csr a sale. -lack of oversight over bankers and other financial people in regard to their interaction with tellers/csrs and referrals. -If your center is busy, it is almost impossible to find time to do online things, referral stuff, paper/computer work, or anything beyond teller work -lots of individual policies, procedures, etc, to remember

Explore other reviews about Fifth Third

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved working here even though it was for a short period of time. Staff so great and management is lovely! I hope to return after i am done with college.

Cons

No cons, everything was good

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

Cons

It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

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