Great place to work with many opportunities for advancement - Call Center Professional Fifth Third Employee Review

4.0
Mar 20, 2024
Recommend
CEO approval
Business Outlook

Pros

The managers here want you to succeed. They give you opportunities for learning and encourage you to grow and move around within the company. There are several areas you can concentrate your career on, such as Mortgages, Disputes Resolution, Fraud or work in-person at a branch.

Cons

If you do not maintain a calm, kind voice for every phone call, you WILL get the angry, shouting, uncooperative customers. If you should cheerful, friendly and caring on the phone it will immediately de-escalate the anger in a caller. Every time.

Explore other reviews about Fifth Third

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

3.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really depends on your boss. Will push numbers down your throat and make you achieve goals but you don’t get commission for the goals. Decent base pay but not a great bonus system like they say it is

Cons

Really depends on your boss. Will push numbers down your throat and make you achieve goals but you don’t get commission for the goals. Decent base pay but not a great bonus system like they say it

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