Welcome to the Downhill Spiral - CSA - Customer Service Associate Figure Employee Review

2.0
Nov 28, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay (when you start) is competitive and proper for the role you take upon being hired. The teams are friendly, and some of the supervisors are qualified for their roles.

Cons

Compensation is rarely adjusted, regardless of increases in responsibilities or the capability of the employee. The company consistently sets deadlines/guidelines for procedures and fails to adhere/follow through. There is little to no transparency/communication from the top down. Decisions often blind side the employee's (CSA's). Day by day, the overwhelming feeling of expendability is constantly reinforced by the seemingly unending changes they implement with no concern as to how it affects their workforce. Very few individuals within this company are qualified for their roles and it's evident, Most individuals in management are either uninformed or unwilling to openly communicate. The company boasts ideals of selecting the right individual for the right role regardless of seniority, however, that is just another self imposed policy they fail to adhere to. Internal growth is "promoted" at first glance, however, the company makes it evident they want to keep you in the role you start in if at all possible. Leadership allows approximately 10 minutes per month to hear feedback/answer questions from the team at large. Often times, those 10 minutes are cut short and questions are left unanswered.

Explore other reviews about Figure

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

I have been with Figure for 5 years, starting as an Associate Engineer and growing into a Senior Engineer. This company has genuinely changed my life and helped me build the kind of future I dreamed about when I was first starting out in college. I’ve worked alongside truly excellent engineers, been given meaningful growth opportunities, and have been more than fairly compensated along the way, including raises that kept my pay highly competitive even between promotions. The work is engaging, challenging, and keeps me sharp. The culture is one of the best parts of the company: a rare blend of fast iteration, high ownership, strong engineering talent, and controlled chaos in the best possible way. Figure moves quickly, embraces emerging technology, and continues to grow without losing the energy that makes it exciting to work here.

Cons

The pace may not be for everyone. Figure has a startup-like culture where things move fast, priorities can shift, and teams are expected to adapt quickly. I personally find that refreshing and motivating because it keeps the work from becoming monotonous. However, people coming from environments where change is slower or processes are more rigid may need time to adjust.

1.0
Apr 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free health insurance, the option to work from home, pay was good.

Cons

They hire and fire at will. They have no real training program. They throw all this stuff at you and advise to take notes, then they tell you that you have 3 assessments to take. They tell you that you cant look at any of the documents or tools that they provided to you to do the job. How they expect you to know all that is impossible. Then they let you to believe that you passed and put you on the floor doing the job. Two days later they call you after you go home, to say oh you didnt pass training.. You didnt get the score of 85. Did not matter that I was doing the job and getting high QA scores. and they dont let you repeat training, they just fire you. You are just a number to them and not a human being.

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Figure Response
2w
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. We recognize that effective onboarding, training, and communication are critical to employee success. Feedback like yours helps us identify opportunities to improve, and we continuously evaluate our programs, resources, and support systems to better equip employees for their roles. While we strive to foster an environment of collaboration, transparency, and growth, we know there is always room to learn and improve. We appreciate your perspective and wish you the very best in your future endeavors.
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