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Firestone Complete Auto Care

Engaged Employer

It's ok until you get stuck - Store Manager Firestone Complete Auto Care Employee Review

3.0
Apr 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Opportunities to learn if you get a great manager, get to run the business as your own, get to lead a great team if you are provided one.

Cons

You will never see your family if you have one, you will get screamed at with no backup from the company even when you do the right thing while they preach about doing the right thing. If you survive and make it to the store manager level, be ready to never, ever move on from there. Promotions are based on their internship program, they do not promote from within despite what they say. If you need to hire someone, good luck! All you can do is submit a ticket and cross your fingers and hope that maybe some talent will apply. Most do not and all you get is the goon squad candidate pool, then are put in a desperate situation where you are managing a business and working on cars because your talent pool sucks. (Unless you get a functioning store, which are few and far between.) Bonuses are only good if you got a functioning store. If you take over something broken be prepared for 11 dollar bonus embarrassments.

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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