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Firestone Complete Auto Care

Engaged Employer

Good job, not Great - Sales Associate Firestone Complete Auto Care Employee Review

4.0
Sep 14, 2011
Recommend
CEO approval
Business Outlook

Pros

The pay isnt bad, made about 40K the first year but worked between 50-55 hrs/week. It's fast paced and you have a definite opportunity to show off your selling chops if you so choose. The opportunity for advancement within the company is very real, and is based primarily on sales performance and customer retention. There are store managers in my district that earn $200,000+ a year (the ones that have figured out how to work the bonus structure). I think $80,000-$120,000 is more the average. It's also very rewarding helping people take care of their vehicles, and making an uncomfortable trip to the repair shop easier.

Cons

Working within the auto repair industry can be very challenging, physically and mentally. Many people will just assume you are a crook and a liar. You will interact with highly emotional people, and will need to ask for sales even when customers become upset. You will stand on your feet all day as well, running all over and being very active. 10-12 hr shifts are the norm.

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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