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Firestone Complete Auto Care

Engaged Employer

Confused Company with too many broken promises - Manager of Tire Sales Firestone Complete Auto Care Employee Review

2.0
Sep 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Advancement Benefits Store atmosphere helping stranded people

Cons

The Company will promise you the moon to get you in there, then give you some gold wrapped chocolate if your lucky. Upper Management will hang you out to dry, they are a "sink or swim" company who use escape goats to justify actions. Top pay, even for store managers, is lower than most lube techs at dealerships and jiffy lubes. Company says they invest in their employees, but don't. Company will hire McDonalds workers as techs to fill positions. There is no conformity, and good luck to get any useful training. High Turn over. Numbers are everything, if you have 1/10 of the employees as the previous year they still expect the numbers. Very few managers and sales people make bonuses. Upper Management changes too often. Lets great employees go in order to save a dollar. No power for Store level Managers, just loads of paperwork, stress, and useless meetings.

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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