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Firestone Complete Auto Care

Engaged Employer

Could be much better.. - Manager of Tire Sales Firestone Complete Auto Care Employee Review

3.0
Jun 25, 2010
Recommend
CEO approval
Business Outlook

Pros

decent pay/benefits advancement opportunities plenty of overtime available good training

Cons

-constantly being reamed on a daily (often several times daily- 10am, 2pm, 4pm-not exaggerating) by district management and store management about sales numbers. -Micromanaging to the nth degree -overall lack of respect by district staff -lack of professionalism by many technicians/associates -only concerned w/ customers (as long as it affects bottom line of course) and none for employees; expected to cater to ridiculous customer demands at expense of personal bonus, not even pretending to hear employee's side of story regarding customer complaints -constant overriding of store mngmt. decisions by district staff

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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