employer cover photo
employer logo
employer logo

Firestone Complete Auto Care

Engaged Employer

Customer and employee unfriendly - Retail Store Manager Firestone Complete Auto Care Employee Review

2.0
Oct 31, 2015
Recommend
CEO approval
Business Outlook

Pros

It's your easy entry into the auto repair business, you will meet lots of people as they change over employees frequently.

Cons

Worked there 7 years of my life and that is time you will never get back. The company expects you to be dedicated to Firestone even more than your family. From my point of view they are not employee friendly even though they say they want to be a premier place to work! Which is simply a garbage statement that allows them to do what ever they want. As a manager I watched them bring in people that were good sales men but lied their but off to customers. They knew this was going on because I told them but was told to shut up because they make the company money. They would have a good guy come in and build the business get customers and send in a shark which would screw its customers and suck them dry for every red cent they can get. I seen this happen 100 times with no exaggeration.

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

See reviews by: Helpful|Rating|Date|All