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Firestone Complete Auto Care

Engaged Employer

Great Earning potential, but be prepared for long hours. - Store Manager Firestone Complete Auto Care Employee Review

3.0
Nov 17, 2015
Recommend
CEO approval
Business Outlook

Pros

The company is all about taking care of the customer. The automotive repair business has a bad reputation, so this is something to be proud of. Their vision to be the most admired customer service companies is very appealing. For a store manager, the pay is awesome, but it will also depend on the volume your store does.

Cons

While they put customers first, the employees are not. Those on salary are worked long hours, and the stores are usually understaffed to maximize profits. This can hinder the stores abilities to keep customers happy, thus reducing profits. Things seem backwards in that sense.

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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