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Firestone Complete Auto Care

Engaged Employer

Stressful, degrading, boring, fastpaced auto retail work environment. - Sales Associate Firestone Complete Auto Care Employee Review

3.0
May 8, 2011
Recommend
CEO approval
Business Outlook

Pros

Ability to move up if you are patient and bid your time. Get to learn about car repair, tires, and sales. Entry level pay is pretty good for retail. Some ok co-workers. That about sums it up.

Cons

Dealing with difficult customers all day just about everyday. Typical customer service/retail/sales. Some douchebag coworkers. No thanks attitude. Punch in punch out mentality. Sell, sell, sell. Did I mention sell?!?! Sales goals and CFNA applications. The tire room. Technicians can be complete a-holes. Training can be hit or miss. Depends on your store and store manager/coworkers. Training. Have to travel to different locations. (Could be a pro if you like traveling away from home) Long hours on your feet all day everyday. Work every Saturday and Sunday. No work/life balance. Especially when you get to be a manager. 70 plus hours and most of the time 6 days a week. :) Basically, forget LIFE for a while! Work, work, and more work! Good Luck!

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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