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Firestone Complete Auto Care

Engaged Employer

I started working there because I came from a technical background. - Retail Sales Associate Firestone Complete Auto Care Employee Review

3.0
Feb 11, 2016
Recommend
CEO approval
Business Outlook

Pros

The company offers financial incentives and monthly competitions to offer more money in your pocket. The techs are the hardest working people in the business and will try to back you up whenever possible if they respect you.

Cons

The computer system allows you to change the name of the person getting credit for each sale. You get swamped checking people in, or driving to other stores to pick up tires for management someone else sells all of the products and services that would make you extra money and changes the name on your ticket to take credit for the sale.

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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