Lack Of Integrity - Despotism - Culture of Fear - Pawn Shop Manager First Cash Employee Review

1.0
Apr 20, 2013
Recommend
CEO approval
Business Outlook

Pros

The job itself is amazing. Working in a pawn shop, you learn something new every day and get to meet many interesting clients. On top of that you can add great deals on jewelry, electronics, etc.

Cons

It's unfortunate how successful this company has became in spite of it's business practices and the lack of respect for it's employees. Everything will seem fantastic until you get the attention of upper management (deservedly or not). They will typically not fire anyone, however it is common practice to set employees up to fail (there are literally closed door meetings to decide how this will be done). They promote Core Values which only apply when it is in their best interest - otherwise it's "Core What?". I've seen employees get fired for misfiling a piece of jewelry (yes, that's bad) but I've also seen employees who closed a store and went home without locking the front door or pulling down the security gate (store was left unlocked for hours!) and the violation was covered up. Your success (and continued employment with this company) will be impacted more by who you sleep with (or who they THINK you're sleeping with!) than your proven ability to succeed at your job. And most importantly, if the company demands that you offer less than full value to a client for the gold they bring in - either sacrifice your integrity or update your resume. Unfortunately, this culture of "step-in-line" or there's the door happens quite frequently. The most benign mistakes, expressing your opinion WHEN ASKED, and even personal injuries (!) can get you branded as an "enemy of the corporation" and they will find a way to get rid of you. Every day you come into work is like playing Russian Roulette.

Explore other reviews about First Cash

5.0
Jan 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Best Store to work for great environment, We have a great team

Cons

Slow to Promote Employees for sure

4.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

fun and varying work day, lots of down time, generous breaks, discounts.

Cons

district and regional leadership often some of the worst people depending on your district, lots of incompetent coworkers and managers.

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