Pros
Although female-led, effective leadership is largely absent. Office culture is unfocused, with conversations often centered on non-work topics, which affects productivity. Client satisfaction is emphasized but rarely reflected in practice.
Cons
First Citizens is a highly bureaucratic and disorganized company. Leadership is mainly long-tenured employees who resist change, resulting in unclear direction, poor communication, and minimal accountability. Technology often fails to support daily operations. The firm struggles to hire and retain qualified professionals, which impacts client service. Many clients are in smaller markets, highlighting internal inefficiencies. Overall, the company rewards longevity over performance. Those seeking structure, clear leadership, and a results-driven environment may find this organization challenging.