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First Citizens Bank

Engaged Employer

Disorganized as a company - Anonymous employee First Citizens Bank Employee Review

2.0
Apr 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are nice.

Cons

Confused by who First Citizens is. With all the bank mergers and acquisitions it’s a divide within the organizations. Nothing operates in a coordinated manner and the place feels disorganized and disconnected. Pay is low and bonuses don’t exist anymore. Tons of changes that are not communicated well across the different organizations/depts. There are managers here who shouldn’t be managers. Period. But they are, sadly. Not really known in the market either in comparison to other banks.

Explore other reviews about First Citizens Bank

5.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent cohesive culture and an accommodating, extensive training program. First Citizens strives to deliver client-oriented service.

Cons

No parking lot. You can't expect one at most retail positions in downtown Boston.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunity for learning and growth, and many people in the organization to learn from who are willing to help.

Cons

Over saturation of the market and unrealistic sales goals that are always changing make it difficult to set down stakes for the customers and team. Unlimited PTO leaves many managers picking up slack for multiple branches where other managers are rarely there, even when managers and team members out on medical leave.

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