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First Citizens Bank

Engaged Employer

It's what you make of it. - Customer Care Representative First Citizens Bank Employee Review

4.0
Dec 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Working remotely is a huge pro, management is friendly and does their best to keep the team feeling connected and not so isolated.

Cons

Pay is average even when the call volume can be ridiculous sometimes, god forbid online banking be down. Customers are either really nice or really not.

Explore other reviews about First Citizens Bank

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture and competitive pay.

Cons

Not a lot of locations in Florida

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunity for learning and growth, and many people in the organization to learn from who are willing to help.

Cons

Over saturation of the market and unrealistic sales goals that are always changing make it difficult to set down stakes for the customers and team. Unlimited PTO leaves many managers picking up slack for multiple branches where other managers are rarely there, even when managers and team members out on medical leave.

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