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First Entertainment Credit Union

Engaged Employer

First Entertainment Credit Union reviews

The Leadership Team has turned this company into a sinking ship - Anonymous employee First Entertainment Credit Union Employee Review

1.0
Sep 18, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The member facing employees are truly kind and want to help the members as much as they can

Cons

Severe Lack of proper Leadership

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First Entertainment Credit Union Response
1y
Thank you for sharing your perspective and taking the time to voice your concerns. I can tell from your words that you care deeply about both the member experience and the well-being of your colleagues, and I appreciate your willingness to provide this candid feedback. We hear your frustrations regarding leadership and transparency, and we want to respectfully acknowledge the disappointment you feel, especially after having enjoyed working here in the past. It’s clear that certain decisions, including the changes in leadership and business operations, have impacted your experience, and I understand why this shift may feel disheartening. Your insights about member-facing practices and internal employee contests, as well as the feedback processes, are helpful for us to reflect on. Initiatives like idea contests and engagement efforts are meant to be empowering, and it’s clear from your feedback that we have room to improve in how we communicate outcomes and follow through on those initiatives. We recognize that branch closures can be unsettling, particularly when they might impact both teammates and the members we serve. Our goal is always to be transparent and considerate of the impact on everyone involved, and we will continue to work on strengthening our communication in these areas. While your review paints a difficult picture, we want to assure you that your feedback is being heard. If you’re open to discussing this further, we would welcome the opportunity to understand more about how we can better support you and others who share your concerns. Thank you again for sharing your experience.

Explore other reviews about First Entertainment Credit Union

5.0
Jan 5, 2026
Senior manager
Recommend
CEO approval
Business Outlook

Pros

This is truly a work hard, play hard workplace where effort and dedication are recognized and rewarded. Leadership genuinely values employees and supports those who take ownership of their self-development. You’re encouraged to ask questions, learn, and grow and that support makes a real difference. If you show that you want to be here, put in the effort, and embrace the culture, leadership notices and rewards you for it. I am extremely happy working here and truly appreciate everything the Credit Union and SLT invest in us as employees. The commitment to growth, transparency, and employee success is clear and deeply valued.

Cons

I have nothing negative to add - I’m extremely happy working here.

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First Entertainment Credit Union Response
2mo
Thank you for taking the time to share your feedback and positive experience with us! We’re truly glad to hear that your experience reflects a culture we've built where effort is recognized and growth is supported. It’s meaningful to know that leadership’s focus on development and transparency is making a difference in your day-to-day work. Feedback like this reinforces our commitment to creating an environment where teammates feel valued and motivated!
1.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented employees here who genuinely care about members and work hard every day. The individual contributors are the reason why this credit union continues to function.

Cons

The biggest issue is leadership. Morale has been declining for years and leadership continues to act surprised about it. During layoffs, experienced Operations leaders with years of institutional knowledge were eliminated, only to have leadership positions later filled by individuals from Retail with little or no background in ACH, wires, Check 21, mobile deposits/ATM, IRAs, and other areas in operations. Nothing against those individuals personally, but employees found themselves having to train their own leaders on the areas they were now managing. That should never happen. If you look at similar Operations leadership roles at other credit unions, a strong foundation in those areas is usually expected before getting the job. Here it felt like operational experience took a back seat to relationships and visibility. The message employees received was pretty clear: EXPERTISE IS OPTIONAL, favoritism is not. The company spends a lot of time talking about culture, engagement, and transparency, but actions speak louder than town halls and Great Place to Work surveys. Employees notice when experienced leaders are replaced with people who have to learn the basics of the department after they’re already in charge.

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First Entertainment Credit Union Response
3w
Thank you for sharing your feedback. We deeply value the dedication and care our teammates bring to serving our members. We recognize that periods of change, including leadership transitions and restructuring, can create uncertainty and impact morale. Your feedback underscores the importance of aligning leadership skills with the needs of the team and ensuring leaders are set up to succeed. We are committed to strengthening how we develop and support leaders, improving communication, and taking actions that build trust across the organization. Feedback like yours is critical in helping us reflect and make meaningful improvements.
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