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First Entertainment Credit Union

Engaged Employer

First Entertainment Credit Union reviews

There are plenty of more favorable workplaces out there - Member Service Representative First Entertainment Credit Union Employee Review

1.0
Sep 19, 2024
Member service representative
Recommend
CEO approval
Business Outlook

Pros

some coworkers are amazing to work with

Cons

My first year at First Entertainment was enjoyable, but since the leadership change, the atmosphere has shifted dramatically. Now, every eight-hour shift feels like walking on eggshells; I constantly fear losing my job over minor mistakes. The company seems to have abandoned verbal and written warnings, opting instead for immediate termination, which creates an environment of anxiety and uncertainty. Despite the CEO’s assurances that there would be no layoffs, we have experienced multiple job cuts and the closure of a previously thriving branch. This has left many dedicated employees without work and fostered an atmosphere of uncertainty among those who remain. While the company publicly emphasizes a commitment to "putting people first," this appears to be little more than a hollow promise. The reality is that employee welfare seems to be of little concern. Leadership has created an intensely toxic work environment. If you're a favorite, a promotion is practically guaranteed. In contrast, leadership often receives multiple promotions each year, while hardworking employees must constantly prove themselves just to earn the same recognition. I no longer feel welcome at First Entertainment; instead, I feel like a burden. The current leadership is driving the company toward decline, and unless meaningful changes are made, I fear for its future. I'm certain someone from HR will reply with compassion, but it is nothing more than a facade. I would strongly discourage anyone from working here, especially if you value your mental health.

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First Entertainment Credit Union Response
1y
Thank you for taking the time to share your experience and feedback. We truly appreciate your over five years of dedication to First Entertainment Credit Union and value your input. It’s clear that recent changes within the organization have impacted your experience, and we want to acknowledge how difficult that must feel. Your concerns about job security, the shift in workplace culture, and the communication around business decisions like branch closures are important points for us to consider as we continuously strive to improve. While changes in leadership and operational decisions can sometimes create challenges, we understand that feeling uncertain about the future is never easy. Regarding promotions and recognition, it's important to us that all teammates feel valued for their contributions. While everyone’s career path is unique, we want to ensure that growth opportunities are available to all. We are committed to fostering a fair and transparent environment that supports the development of every individual on our team. The Credit Union respects your perspective and the fact that this has been your experience. Your feedback helps us see where there may be gaps between intention and execution, and we take that seriously. If you’re open to it, we would welcome the opportunity to talk further and better understand how we can improve the experience for you and others. Your voice matters, and we are committed to learning and growing from all feedback. Thank you again for sharing.

Explore other reviews about First Entertainment Credit Union

5.0
Jan 5, 2026
Senior manager
Recommend
CEO approval
Business Outlook

Pros

This is truly a work hard, play hard workplace where effort and dedication are recognized and rewarded. Leadership genuinely values employees and supports those who take ownership of their self-development. You’re encouraged to ask questions, learn, and grow and that support makes a real difference. If you show that you want to be here, put in the effort, and embrace the culture, leadership notices and rewards you for it. I am extremely happy working here and truly appreciate everything the Credit Union and SLT invest in us as employees. The commitment to growth, transparency, and employee success is clear and deeply valued.

Cons

I have nothing negative to add - I’m extremely happy working here.

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First Entertainment Credit Union Response
2mo
Thank you for taking the time to share your feedback and positive experience with us! We’re truly glad to hear that your experience reflects a culture we've built where effort is recognized and growth is supported. It’s meaningful to know that leadership’s focus on development and transparency is making a difference in your day-to-day work. Feedback like this reinforces our commitment to creating an environment where teammates feel valued and motivated!
1.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented employees here who genuinely care about members and work hard every day. The individual contributors are the reason why this credit union continues to function.

Cons

The biggest issue is leadership. Morale has been declining for years and leadership continues to act surprised about it. During layoffs, experienced Operations leaders with years of institutional knowledge were eliminated, only to have leadership positions later filled by individuals from Retail with little or no background in ACH, wires, Check 21, mobile deposits/ATM, IRAs, and other areas in operations. Nothing against those individuals personally, but employees found themselves having to train their own leaders on the areas they were now managing. That should never happen. If you look at similar Operations leadership roles at other credit unions, a strong foundation in those areas is usually expected before getting the job. Here it felt like operational experience took a back seat to relationships and visibility. The message employees received was pretty clear: EXPERTISE IS OPTIONAL, favoritism is not. The company spends a lot of time talking about culture, engagement, and transparency, but actions speak louder than town halls and Great Place to Work surveys. Employees notice when experienced leaders are replaced with people who have to learn the basics of the department after they’re already in charge.

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First Entertainment Credit Union Response
4w
Thank you for sharing your feedback. We deeply value the dedication and care our teammates bring to serving our members. We recognize that periods of change, including leadership transitions and restructuring, can create uncertainty and impact morale. Your feedback underscores the importance of aligning leadership skills with the needs of the team and ensuring leaders are set up to succeed. We are committed to strengthening how we develop and support leaders, improving communication, and taking actions that build trust across the organization. Feedback like yours is critical in helping us reflect and make meaningful improvements.
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