Good pay and benefits, but management is disorganized - Ccustomer Service Representative FirstEnergy Employee Review

1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits, overtime opportunities.

Cons

Customers can be nasty, management is unorganized, required on call hours.

Explore other reviews about FirstEnergy

5.0
Dec 3, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

FirstEnergy is a big company with a lot of growth that I've seen firsthand. Employees are helpful and all have the shared goals of keeping reliability of the electric grid. The pay is decent and stays competitive with the market rates as they do reviews consistently and evaluate. Its a great company that is trying to do better after misguided leads hip in the past

Cons

Some executive leadership vision is not shared with lower level employees. The recent transition from WFH back to the office has left employees such as myself wondering why its not role based WFH.

1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pro anymore are the benefits

Cons

No longer work from home, constant turnover, no decision makers

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