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FirstService Residential

Engaged Employer

Big companies, employees are just a number - Concierge FirstService Residential Employee Review

1.0
Oct 14, 2025
Recommend
CEO approval
Business Outlook

Pros

They have many open positions. Decent benefits, could be better 10 paid holidays

Cons

Management on all levels is afraid of the client/resident. They force you to use your vacation when you dont want to. No room for growing, you are going to be destined to be there forever. All the values that they claimed are fake. The HOA and needy resident run the property even when not ok ar againt the law.

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FirstService Residential Response
8mo
Our leadership takes your concerns seriously and appreciates the feedback. FirstService Residential is dedicated to helping employees reach their professional goals within a culture of respect, collaboration, and curiosity. Please reach out to your manager with any further comments, concerns, or suggestions. - Emily, Global Director of Talent Acquisition

Explore other reviews about FirstService Residential

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Support. Great management. Lots of vendor perks.

Cons

Very long hours. Must work to learn about all full cycle of audits, landscape, accounting, paving, reserve funding, public speaking, basic law, and keep current with new changes in HOA practices

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
3w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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