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FirstService Residential

Engaged Employer

PORTFOLIO/ASSET MANAGER - Portfolio Manager FirstService Residential Employee Review

2.0
Apr 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Great position initially. I loved the travel and residents that were so grateful to be getting maintenance, often horrible deferred maintenance repaired and were very good about paying rent even during those times. They were all cooperative for the most part and realized we were actually trying to help them through a confusing and poor situation when they rented homes in foreclosure and were unaware of such.

Cons

Then I was working 7 days a week traveling over 4000 miles per month in GA and TN handling residential and commercial properties without any regard for the excess mileage and the amount of gas being used when gas was over $4.00 a gallon. VP completely disregarded my requests for increases. Then a new VP joined and he was a Power trip that didn't even KNOW my area or how many miles I was traveling per month, but loved to point out if something wasn't in on time. I spent 23 hours in my vehicle on one trip because Fannie Mae called for an inspection in Memphis and I had just returned, but was forced to return and go back to Memphis from GA. I loved our first VP who fully understood what our team was up against and empathized if nothing else. Because of my honesty and opinion of the new VP I was terminated while I was ill. Less than a year later I had a triple bypass and two stents. The VP was trying to say I was feigning an illness when in fact my heart was failing and I was terminated without cause. Afterwards when I spoke with HR, they asked why I didn't bring it to the attention of someone over the VP so it could have been handled, but that was all moot at that point.

Explore other reviews about FirstService Residential

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Support. Great management. Lots of vendor perks.

Cons

Very long hours. Must work to learn about all full cycle of audits, landscape, accounting, paving, reserve funding, public speaking, basic law, and keep current with new changes in HOA practices

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
3w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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