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FirstService Residential

Engaged Employer

DO NOT WORK THERE - HOA Community Manager FirstService Residential Employee Review

1.0
Apr 27, 2022
Recommend
CEO approval
Business Outlook

Pros

I got interviewed two months prior I signed my contract. During the wait time I was on hold until the prior manager left. I was scheduled to take a 'training' course for a week which I virtually attended. My binder was initially lost and delivered at the last moment, the famous training consisted in the 6 attendees to read page by page, when questions arose this rookie trainer stated she would get back to us. I decided to provide information to the rest of the team since have 28 years of experience as a HOA manager. The trainer got upset, cancelled my microphone, NEVER apologized. In the survey at the end of the training I took the time to truly review the trainer's performance. Upper management did not like my honesty and terminated my employment.

Cons

Little opportunity when you are new to the company. Employees gather behind upper management backs without realizing that there is very little employees with HOA background or any chance that your opinion will count. The rest of my piers filled out the survey in less than a minute after I saw them for 5 days holding their heads, been distracted doing something else and totally bored.

Explore other reviews about FirstService Residential

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Support. Great management. Lots of vendor perks.

Cons

Very long hours. Must work to learn about all full cycle of audits, landscape, accounting, paving, reserve funding, public speaking, basic law, and keep current with new changes in HOA practices

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
3w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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