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FirstService Residential

Engaged Employer

Never Again (Red Flag) - Front Desk Team Lead FirstService Residential Employee Review

1.0
Sep 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Great for a Part-Time Job. If Hospitality/ Customer Service is your Field this company is easy to move up with.

Cons

The Company is huge on Teamwork but when it comes to property Manger picking they are not so well in that skill. Also the Residents that you have to service is awful. The Company itself is not serious about protecting their employees. My first time ever working for a company where no one is willing to work together as a team. The only time they work together is to terminate someone they dislike. Most properties let their Board members have most control of the operation and sometimes that leads to them making decisions that personally benefits themselves not the community. And during my first pandemic as a young Adult I found very disturbing how grown Adults did not take Covid-19 serious at all. like I said "some properties" I can't speak for all because I only worked for a total of Two buildings permanently and I also temporarily worked at other buildings floating around. Hopefully this will help the next individual a heads up before they waist as much time as I did.

Explore other reviews about FirstService Residential

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

strengthen resident care, gives you agility of movement, access to tips

Cons

I do not see any disadvantages to this job.

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
3w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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